Xfinity Mobile sometimes offers device credits to members who buy an eligible device and fulfill promotion requirements.
Find answers to common questions about Xfinity Mobile device credit eligibility.
Why this matters
Xfinity Mobile device credits lower your monthly device payments.
Member FAQs
Which devices qualify for device credits?
Devices become eligible for promotions at different times. When you're ready to buy a new device, visit the Xfinity Mobile Shop to see which devices qualify for credits.
How do I qualify for device credits?
If Xfinity Mobile offers device credits when you buy your device, you must:
- Buy a qualifying Xfinity Mobile device.
- Activate a new line within the time noted in the disclaimer.
- Transfer your phone number from your current service provider for some promotions.
- Pay for your device over 24 months.
What if I want a new phone number?
Depending on the promotion’s terms, you may have to transfer your phone number from another service provider to get the device credits. Then, you can change your Xfinity Mobile number by giving us a call.
What if I want to pay in full for my new device?
You must pay for your new device on a monthly device payment plan (DPP) to be eligible for device credits.
When will I start getting my device credits?
Depending on the promotion, your device credits may start right away or within two bill cycles.
Where can I view my device credits?
After you activate your device, you can view your credits:
- In the My Account section of xfinitymobile.com.
- On the Xfinity app under Devices.
- On your bill under Services & Devices.
What happens if I make an additional payment on my device?
If any additional device payments are made to pay off the device, you no longer qualify for device credits.
What happens if I upgrade my device?
Upgrading to a new device will stop the monthly device credits being added on your current device.
What happens if I cancel my line?
If your line is canceled, voluntarily or involuntarily, the monthly device credits for that line will stop.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
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