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How to transfer your Xfinity services to a new address

It’s easy to transfer Xfinity Internet, TV, and/or Voice services to your new address, all online. Just use the steps in the Moving your Xfinity services section.

If you need to transfer Xfinity Home service, call 1-800-XFINITY or speak with a chat agent.

If the website shows your new address is not within an Xfinity service area, see the Moving outside of the Xfinity service area section.

Moving your Xfinity services

  1. Sign in to your xfinity.com account.
    • Go to xfinity.com/moving.
    • Click Look up your new address.
    • You can also reach this page by clicking Move or Transfer Service in the Account Details section of the Xfinity app.
  2. Enter the:
    • Best phone number to reach you.
    • The date you would like to stop service at your current address
    • Your new address.
  3. Click Keep Moving.
    Screenshot of the page for Tell us a little about your move. At the top of the page is a field for Moving from where an address will be. Under the address space are three fields for a phone number, a service stop date for a current address, and the address being moved to. At the bottom of the page is a button option for Keep Moving.

    Note: If your new address is outside of the Xfinity service area, see the Moving outside of the Xfinity service area section.
  4. You can make changes to your plan. When you are ready, click Keep moving.
    Screenshot of the page for Good news! Your Xfinity service can come with you. Under the header are two spaces for the Moving from address and Moving to address. Under the address spaces are two options for either I want to keep my current plan or I want to make a change to my plan. At the bottom of the page is a button option for Keep moving.

    Note: If you want to change your plan, you’ll be shown the available services for each of our Xfinity lines of business.
  5. Next, you'll see your installation options. Based on your plan and equipment, you may be asked to choose from self-installation, Self Install Plus, or Professional Install. In some cases, the installation type is required and the site explains if that occurs.
    • If you choose self-installation, you must pick the date to start services at your new address. Your current equipment will be shown along with a link to installation guides.
      Screenshot of the page for You can take your Xfinity service with you! There are three installation options, on expandable tiles. At the top is a tile for I'll install services myself. Underneath is a tile for Self Install Plus. And the last tile is for Professional Install. The first tile has been expanded, displaying a field for When will you need service at your new address. At the bottom of the tile is a header for Your equipment, showing a TV Box and Internet/Voice Equipment Rental. At the bottom of the screen is a button option for Keep Moving.

    • If Self Install Plus or Professional Install is picked, you must choose a date and two-hour timeframe for a technician to arrive.
      Screenshot of the page for You can take your Xfinity service with you! There are three installation options, on expandable tiles. At the top is a tile for I'll install services myself. Underneath is a tile for Self Install Plus. And the last tile is for Professional Install. The second tile has been expanded, displaying a series of dates and time slots for Select an appointment window. At the bottom of the screen is a button option for Keep Moving.

    • Click Keep Moving after choosing the installation details.
  6. Next, you’ll see a review of your move information, with addresses, equipment, and any plan changes or payments due. Click Review/Consent to accept the terms of the transfer. In the Equipment summary section, click View all to confirm the equipment being transferred.
    Screenshot of the page for Thank you for moving with Xfinity. At the top of the page is a note that reads, A confirmation email will be sent to, and then a space for an email address. Under the email is a summary of the order, including a Self-Install Kit, the shipping option for it, The order number, and the New account number. At the bottom of this section is a button option for Print. Underneath is a section for Customer Info with information including Address, Account holder telephone number, CSG work order, and whether or not the account is enrolled in Ecobill or Autopay. Under that section is an expandable tile for Review/Consent. The next section has the moving from and moving to addresses, service stop and start dates, and expandable tile for Equipment summary.

That’s it! After your order is submitted, you’ll get a confirmation page.

Moving outside of the Xfinity service area

If your new address is outside of our service area, you can submit a request for an agent to contact you to discuss your options. You may also call Xfinity customer support at 1-800-XFINITY to speak with an agent. You can also start a chat on xfinity.com.

When you’re moving outside our service area, you may not be able to keep Xfinity services in your home. However, if you had an Xfinity Mobile account, you can keep your Xfinity Mobile service after you’ve moved!

Additional information

Visit our Online Support Center to find common solutions.

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The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.
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