This article provides instructions on how to view and set up a repayment plan.
What is it?
If you have a past due balance, a repayment plan can help. It lets you pay what you owe in smaller payments over time instead of all at once. A repayment plan can make your bill easier to manage and help you keep your Xfinity Mobile service active.
- You can split a past-due balance into up to 6 or 12 payments, depending on how much you owe.
- You can have only one repayment plan at a time.
- Repayment plan payments use automatic payments.
Eligibility
- You can’t set up a repayment plan if:
- Your Xfinity Mobile line is canceled or disconnected.
- You already have an active repayment plan.
Billing information
Repayment plan payments charge to the payment method on file.
Regular monthly bill versus repayment plan payment
- Your regular monthly bill still charges on its normal automatic payment date.
- Your repayment plan payment may be due on a different date than your regular monthly bill.
- To keep your plan active, you must pay both your repayment plan payment and your regular monthly charges on time.
Payment reminders
- Xfinity sends an email reminder before each payment.
Missed payments
- If you miss a repayment plan payment, you have four days to make a payment.
- If you don't pay within four days, your plan may be canceled and your service interrupted.
- Missing a regular monthly payment can cancel your plan and interrupt service.
One-time payments
- One-time payments lower your past-due balance.
- They do not replace or count toward your scheduled repayment plan payments.
- One-time payments apply to your past-due balance first and:
- May reduce the number of remaining payments or the final payment amount.
- Do not change the next scheduled payment date or payment amount.
- Do not replace or count as a scheduled repayment plan payment.
Set up repayment plan
- To find out if you’re eligible:
- Chat with Xfinity Assistant.
- Call 1-888-936-4968.
- If you qualify, an agent will help you set up a repayment plan.
- After setup, you’ll get a confirmation email with:
- Your payment dates.
- The amount of each payment.
View repayment plan details
Repayment plan details don’t show in the Xfinity app or on your Xfinity Mobile online account.
To find information about your recent payments, repayment plan schedule, and past-due balance, you can:
- Check your confirmation emails.
- Chat with Xfinity Assistant.
FAQs
Can I add a new line or buy a new device while I’m on a repayment plan?
No. You can’t add lines or buy devices while you have an active repayment plan.
Can I change my payment dates or start a new plan?
No. Once a repayment plan starts, you can’t change or restart it. Only one plan per account is allowed.
Can I pay off the repayment plan early?
Yes. You can make a one-time payment at any time to pay off the remaining balance in full.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
