Find how to return or exchange your Xfinity Cameras or Video Doorbells.
Return or exchange Xfinity Cameras or Video Doorbells
You may return an Xfinity Camera or video doorbell to an Xfinity Retail Store within 30 days of:
- The purchase date if bought at a retail store, or
- The delivery date if shipped to you.
You can only return products in like-new condition with no visible damage. You must have a receipt.
Customers can exchange faulty cameras or video doorbells under the Xfinity Smart Home and Xfinity Home Security limited warranties. Xfinity Retail Stores cannot do warranty exchanges after 30 days of the purchase or delivery date, so you must contact us.
Need help with your Xfinity Camera or Video Doorbell? Check out these troubleshooting steps.
