Learn how to send a notification to your phone when your Xfinity Camera or Xfinity Video Doorbell detects motion or when someone rings your video doorbell.
Notes:
- Motion notifications are available to anyone with an eligible camera or video doorbell.
- Doorbell Ring notifications are available to anyone with an eligible video doorbell.
- Person Alerts are available only to Shield Select members and can be configured independently for Away Watch and Dark Watch.
- These features are available in the Xfinity app.
Understand motion notifications
Motion notifications send a notification to your phone each time your Xfinity Camera or Xfinity Video Doorbell detects motion. You can turn notifications on or off for any or all of your cameras and you can specify the type of activity that triggers a notification.
To expand the camera thumbnail, press and hold the notification (iOS) or press the notification with two fingers (Android).
Tap the alert to open your camera’s live view.
Turn motion notifications on or off
- Grant permission for the Xfinity app to send notifications in your phone’s settings, if necessary.
- Sign in to the Xfinity app.
- Select the Home tab. If you subscribe to Shield Select, you may also manage some camera and mode settings from the Home tab or Shield Select setup hub.
- Scroll down to the desired camera or video doorbell and select the camera thumbnail.
- On the camera screen, select the gear icon on the upper-right.
- Select Notifications.
- Select the On/Off switch to turn on notifications.
- Select which events you’d like to trigger a notification.
- People or All Events for Xfinity Cameras.
- Deliveries, People, Deliveries and People, or All Events for Xfinity Video Doorbells.
- Repeat these steps for each camera or video doorbell.
Too many notifications? Learn how to limit motion detection to a customized area in your camera view to reduce the number of unnecessary motion notifications.
Understand Person Alerts for Shield Select
Person Alerts help Shield Select customers monitor areas where people are not expected when Away Watch or Dark Watch is active. When a configured camera detects a person while the selected mode is active, an Alert or Critical Alert is generated, depending on your phone model.
To learn more about Person Alerts, Shield Select members can visit Person Alerts for Shield Select.
Understand Doorbell Ring notifications
Doorbell Ring notifications send a notification to your phone each time your Xfinity Video Doorbell is pressed. Doorbell Ring notifications are On by default.
Tap the alert to open your video doorbell's live view. From there, you can select Talk to communicate with anyone at your door.
Turn Doorbell Ring notifications on or off
- Grant permission for the Xfinity app to send notifications in your phone’s settings, if necessary.
- Sign in to the Xfinity app.
- Select the Home tab.
- Scroll down to the desired video doorbell and select the camera thumbnail.
- On the camera screen, select the gear icon on the upper-right.
- In the Notifications section, toggle the Doorbell Ring setting On/Off.
- Repeat these steps for each video doorbell.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.
