How does video resolution affect my data usage?

Depending on your mobile plan, Xfinity Mobile customers can stream videos on our cellular network in:

• SD resolution (480p).
• HD Resolution (720p).
• HD resolution (4K).

Lines and details

Because high-definition (HD) resolution uses data more quickly, we provide options for you to adjust your video streaming resolution to fit your needs. You can find information about streaming video resolution on our latest price plan below. You can upgrade to our latest price plan in the Xfinity app, by using your account tools online, or by calling or chatting with us.

Lines	Details
By the Gig	Includes HD (720p) resolution while you're streaming on cellular data. Note: SD resolution reduces your data use — turn on Data Saver in your Xfinity Mobile account online or through the Xfinity app.
Mobile Plus and Premium Unlimited	Includes Ultra HD 4K video resolution, but the default setting for these lines is standard-definition (SD) resolution. To stream HD video, turn it on through: The Xfinity app. xfinitymobile.com. See instructions below.
Mobile Select and Unlimited Premium	Includes Ultra HD (720p) video resolution, but the default setting for these lines is standard-definition (SD) resolution. To stream HD video, turn it on through: The Xfinity app. xfinitymobile.com. See instructions below.
Unlimited	Includes SD resolution.

Video streaming on 5G may use data more quickly. You can save data by connecting to one of our millions of Xfinity WiFi hotspots nationwide.

FAQs

How does SD resolution look?
Videos with SD resolution will have a DVD-quality appearance.

How can I watch videos in HD?
To watch video in HD, connect to WiFi when it's available.

Note: Customers with HD streaming included in their mobile plans must turn on the feature using the Xfinity app or xfinitymobile.com.

How do I turn HD streaming on and off?
If you have HD streaming included in your plan, you'll need to turn the feature on using the Xfinity app or xfinitymobile.com.

Turn on or off using xfinitymobile.com:

1. Sign in to your Xfinity Mobile account online using the Primary or Manager’s Xfinity ID and password.
2. From the Activity page, select the line you want to update.
3. Select Switch to 4K (HD) or Switch to 480p (SD).

Turn on or off using the Xfinity app:

1. Download or open the Xfinity app.
2. Sign in to your account using the Primary or Manager’s Xfinity ID and password.
3. From the Services tab, select Mobile lines and data usage located within the Mobile services card.
4. Select the phone line that you’d like to switch video quality.
5. Under the Plan Features section, select Change Video resolution and follow the prompts to update your video resolution.
   
   • You may be required to sign in again.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.