Find answers to common questions about the Xfinity Pro WiFi Extender.
FAQs
How does the Xfinity Pro WiFi Extender work?
The Xfinity Pro WiFi Extender helps keep your home connected during network outages by automatically switching to a 4G LTE cellular connection. When there isn’t an outage, it extends your WiFi coverage and helps reduce dead spots in your home.
An optional Battery Backup (sold separately) can keep the extender powered for up to four hours during a power outage when fully charged.
For more information, see the Xfinity Pro WiFi Extender product overview.
What Xfinity WiFi Gateways are compatible?
The Xfinity Pro WiFi Extender works with Xfinity Gateways XB8, XB9, and XB10 devices.
Customers who subscribe to Xfinity Pro will receive a compatible gateway based on their network type and internet speed.
Can I purchase the Xfinity Pro WiFi Extender by itself?
No. The Xfinity Pro WiFi Extender is only available to eligible Xfinity Internet customers who subscribe to Xfinity Pro.
Is the Battery Backup sold separately?
Yes. The Pro WiFi Extender is included with Xfinity Pro. The optional Backup Battery is sold separately for $60.
Will an Xfinity technician install the Pro WiFi Extender?
No. You can set up and activate the Pro WiFi Extender yourself using the Xfinity app.
Do I need to reconnect my devices during a network outage?
No. Your connected devices stay on the same WiFi network and automatically switch to the LTE backup connection during a network outage.
What speeds can I expect during a network outage?
During a network outage, the Xfinity Pro WiFi Extender provides backup internet speeds of up to 30 Mbps download and 7 Mbps upload. Actual speeds may vary and aren’t guaranteed.
How does the LTE backup connection work?
During a network outage, the Xfinity Pro WiFi Extender automatically switches to a 4G LTE cellular connection to help keep your home online.
If you purchase the optional Battery Backup, the extender can also provide internet connectivity during a power outage.
LTE backup is available in areas with supported cellular coverage.
What can I do while using LTE backup?
In backup mode, you can continue using many everyday internet activities, including:
- Messaging
- Web browsing
- Video calling
- Video streaming'
- Music streaming
- Gaming
Where should I place the Xfinity Pro WiFi Extender?
For the best performance, place the Xfinity Pro WiFi Extender five to 30 feet from your Xfinity WiFi Gateway.
Position it in an elevated location near a window to help improve the cellular signal.
How do I activate the Pro WiFi Extender?
Use the Xfinity app to activate the Xfinity Pro WiFi Extender. The setup and activation process takes about 15 minutes and includes step-by-step instructions.
How will I know when the Xfinity Pro WiFi Extender device is in Outage mode?
When the Pro WiFi Extender enters Outage mode:
- The LED on the extender displays a solid white light.
- The Xfinity WiFi Gateway LED blinks amber.
A notification appears in the Xfinity app. For more information, see Learn what the lights on the Xfinity Pro WiFi Extender mean.
Can I use the Xfinity Pro WiFi Extender if I have more than one gateway or modem?
No. The Xfinity Pro WiFi Extender is not compatible with home networks that have more than one active Xfinity WiFi Gateway or modem.
Do I need to have Xfinity Mobile to use the Xfinity Pro WiFi Extender?
No. You don’t need Xfinity Mobile service.
To use the Xfinity Pro WiFi Extender, you must have Xfinity Internet, a compatible Xfinity WiFi Gateway, and an Xfinity Pro subscription.
