Xfinity CyberSecure blocks websites that are determined to be potentially unsafe. These sites may have malware, spyware, ransomware, viruses, or phishing attempts that can harm devices or put personal information at risk.
Check whether a website is blocked
If you are not sure whether a website is blocked by Xfinity CyberSecure, use the Xfinity CyberSecure URL Checker: spa.xfinity.com/check_url_status.
Report a website blocked by Xfinity CyberSecure
If a website seems blocked by mistake, submit a review request at spa.xfinity.com. Xfinity will review the request. Most often, an update will be shared within three business days.
To submit a request to have a blocked website reviewed for possible unblocking:
- Go to spa.xfinity.com.
- Select Report an issue at the bottom of the page.
- Select I can't reach a website that I want to go to from the drop-down menu. Then, click Continue.
- Enter the full URL for the blocked site.
- Enter your email address to get a confirmation email.
- Add any other comments you’d like to provide.
- Click Review.
- Review your answers. Then, click Submit.
You'll get a confirmation email once Xfinity gets your report, and one after review is completed.
Additional information
Visit our Online Support Center to find common solutions.
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